identifique rápidamente cuándo se produce un problema de cliente generalizado que implica partes interesadas desde múltiples equipos y trabaja para la resolución con incidentes.
Crear un incidente Cree un registro de incidente para realizar un seguimiento e identificar una interrupción que implica un gran número de clientes. Los incidentes están destinados de forma óptima a resolver problemas de clientes generalizados que requieren colaboración de múltiples equipos.
Identificar problemas relacionados con el incidente A medida que trabaje para identificar y resolver un incidente, tenga en mente la imagen completa, realice un seguimiento de dependencias y esté al tanto de posibles efectos dominó con listas relacionadas.
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