Når en hendelse oppstår, ruter du hendelsen til det riktige teamet med købasert eller kvalifikasjonsbasert ruting i Omnikanal.
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Før du konfigurerer Omnikanal for hendelser, må du aktivere Omnikanal. Hvis du vil konfigurere kvalifikasjonsbaserte rutingregler for hendelser, aktiverer du kvalifikasjonsbasert ruting.
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