Loading
Innhold
Filtre (0)Legg til
Velg filtre

          Ingen resultater
          Ingen resultater
          Her er noen søketips

          Kontroller stavemåten i søkeordene.
          Bruk mer generelle søkebegreper.
          Velg færre filtre for å utvide søket.

            Søk i all Salesforce Hjelp
            Søk i all Salesforce Hjelp
            Configure Advanced Omnichannel Routing for IT Services

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            Configure Advanced Omnichannel Routing for IT Services

            To get more advanced functionality for Omnichannel routing, use flows or skills-based routing.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            1. Use Omni-Channel flows to define routing rules and unify routing for all supported channels.
              Flow-based routing uses Salesforce Flow to create custom, automated routing logic for incoming work items in IT Service. See Advanced Routing with Omni-Channel Flows.
            2. Use skills-based routing to route work to support reps based on their specific skills.
              Define the skills needed for a work item and then set up skills-based routing by using flows or routing rules. See Route Work Items to Skills.
             
            Laster
            Salesforce Help | Article