Agentforce for IT Employees

Employees use a channel of their preference to find knowledge articles and resolve common issues. Employees can also have conversations with Agentforce directly from the portal, Slack, or Microsoft Teams to get updates on their tickets or request items from the service catalog, such as hardware, software, or network access. For complex issues, Agentforce automatically creates an incident, or escalates to the service reps in the IT team who can help out employees further with manual intervention.

Example of conversation preview with the IT Employee agent

• AI Actions for Approval Management
  Managers can review pending approvals and take action using Agentforce in a channel of their choice, such as the employee portal, Slack, or Teams. Get contextual summaries of open approvals and make faster, more informed decisions.
• AI Actions for Cloud Resources Management
  Employees can automate cloud resource management and execute critical operations using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Provision VMs and storage, set up development stacks, manage firewall changes, and report virtual machine issues to reduce time to resolution.
• AI Actions for Collaboration Management
  Employees can manage collaboration platform requests and resolve communication tool issues using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Handle email accounts, distribution lists, chat workspaces, and messaging configurations to improve communication efficiency and reduce time to resolution.
• AI Actions for Compliance Management
  Employees can report compliance issues, access data privacy policies, and manage regulatory requests using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get accurate guidance on corporate governance, data handling standards, and compliance training to reduce time to resolution.
• AI Actions for Employee Lifecycle Management
  Employees can request onboarding, offboarding, promotions, transfers, resignations, role changes, and manager changes using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Streamline employee transitions and reduce time to resolution for lifecycle events.
• AI Actions for Employee Request Management
  Employees can raise issues and track requests using Agentforce actions in a channel of their choice, such as the portal, Slack, or Teams. Improve the overall employee experience and reduce time to resolution.
• AI Actions for Facilities Management
  Employees can report facility issues, request maintenance, and manage workspace needs using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get support for building services, environmental adjustments, and office amenities to improve workplace comfort and productivity.
• AI Actions for Hardware Request Management
  Employees can order corporate hardware, request peripherals and upgrades, and report equipment issues using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Ensure policy compliance and accelerate equipment provisioning and hardware issue resolution.
• AI Actions for IT Security Management
  Employees can report security incidents, request firewall changes, manage certificates, and initiate security reviews using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Ensure rapid threat response and streamlined security operations to protect corporate assets.
• AI Actions for Network Management
  Employees can report network issues, request connectivity support, and manage remote access problems using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get rapid resolution for Wi-Fi failures, VPN issues, password resets, and authentication errors to minimize downtime.
• AI Actions for Policy Query Management
  Employees can access company policies, guidelines, benefits, and entitlements using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get accurate information on allowances, limits, and policy requirements to make informed decisions.
• AI Actions for Software Management
  Employees can request software installation and configuration, report technical issues, and manage license renewals using Agentforce in a channel of their choice, such as the portal, Slack, or Teams. Get rapid resolution for application errors and ensure access to required software tools.