Agentforce automatically populates key fields such as change type, business
justification, impact analysis, and risk level. This automation streamlines scheduling, reduces
manual effort, and improves the change request management process.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, and Unlimited Editions with Agentforce IT
Service.
Change request fulfillers and managers use the agent actions available for change request
management. They can use these actions within the Agentforce conversation flow to identify and
summarize the change request.
Find and Summarize Change Request
Here’s how change request fulfillers can find and summarize change request for dark mode
release by using Agentforce.
Instructions
Example Utterance or User Input
Agent response
Standard Action Engaged
Ask the agent to provide a summary of the change request that is currently in
context.
Summarize this change request.
Provide a summary of this change request
Can you summarize the details of this change request?
Give me a brief summary of the change request.
The agent summarizes the purpose and status of the change request (for example,
the release of the dark mode feature has a Low risk and is Scheduled for the next
release).
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
