Agentforce Permission Sets for IT Fulfillers and Employees

Review the required permissions for your employees and IT teams to use Agentforce for IT services.

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

User Role	Required Permission Sets	Additional Role-Specific Permissions
Org Admin	Access Agent Default Admin Prompt Template Manager Data Cloud Admin	None
Fulfiller or Manager (Incident, Major Incident, Problem, Change, Configuration Item)	Access Agentforce Default Agent Prompt Template User Data Cloud User IT Service Configuration Item Owner IT Service Configuration Item Reader IT Service Configuration Item Type Manager IT Service Configuration Item Type Reader	One of these permission is added, based on the user's specific job: Incident Fulfiller Incident Manager Major Incident Manager Problem Fulfiller Problem Manager Change Fulfiller Change Manager CMDB Manager CI Owners
Employee or Requester	Prompt Template User Data Cloud User Unified Catalog Community User Admin Created Custom Permset	None

User Role

Required Permission Sets

Additional Role-Specific Permissions

Org Admin

None

Fulfiller or Manager (Incident, Major Incident, Problem, Change, Configuration Item)

One of these permission is added, based on the user's specific job:

Employee or Requester

None

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