IT サービス従業員エージェントと履行者エージェントを従業員ポータル、Slack、Microsoft Teams にリリースします。Knowledge Article、SLAデータ、およびスウォーミング・データを含むデータ基盤を作成することで、エージェントのパフォーマンスとタスクの解決を最適化します。
必要なエディション
使用可能なインターフェース: Lightning Experience
使用可能なエディション: Agentforce IT Service が付属する Enterprise Edition および Unlimited Edition。
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