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            AI Agent for API Key Management

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            3. Agentforce IT Service

            AI Agent for API Key Management

            API Key Assistance is a conversational specialized AI agent that helps employees securely manage API keys and authentication tokens. Use this agent to generate credentials for internal and external services, and run scheduled or as-needed key rotations. This agent ensures secure provisioning and minimizes credential exposure.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Token Rotation
            • Request Terraform Access Token

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Rotating an API key for a service integration

            Scenario: Maria must rotate an expired API key for a third-party integration with her development environment.

            • Maria: I must rotate the API key for our payment gateway integration. The current key expires tomorrow.
            • AI Agent: I can help you rotate that API key. To confirm before I proceed, which environment is this for—production, staging, or development?
            • Maria: It's for the staging environment.
            • AI Agent: Your new API key for the payment gateway integration in staging is generated and the old key is revoked. The new key has been sent to your registered email. Make sure to update your application configuration within 24 hours.
             
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