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            Hae koko Salesforce-ohjeesta
            AI Agent for Application Password Reset Assistance

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            AI Agent for Application Password Reset Assistance

            Application Password Reset Assistance is a conversational specialized AI agent that securely helps employees reset passwords for business applications. Use this agent to create password reset requests, verify employee identity, and reset credentials for supported applications. This agent reduces IT helpdesk ticket volume and minimizes downtime caused by application login issues. This agent handles application passwords only, it doesn't support system, network, or operating system password resets.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited and Enterprise editions with AI Agent for Employees add-on.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            Example
            Example

            Resetting a forgotten application password

            Scenario: Employee Marcus is locked out of the Salesforce CRM application and needs access urgently before a client call.

            • Marcus: I can't log in to Salesforce. I think my password expired. Can you help me reset it?
            • AI Agent: I can help you reset your Salesforce application password. Just to confirm, this will reset your Salesforce CRM credentials only for network or system login issues, please contact your IT helpdesk directly. Can you verify your employee ID and the email address associated with your account so I can authenticate your request?
            • Marcus: Sure, employee ID is M10482 and my email is marcus.lee@company.com.
            • AI Agent: Thank you, Marcus. I've verified your identity and submitted a password reset for your Salesforce account. A temporary password has been sent to marcus.lee@company.com. You'll be prompted to create a new password on your next login. Is there any other application you need help with today?
             
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            Salesforce Help | Article