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            AI Agent for Audiovisual Support Resolution

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            AI Agent for Audiovisual Support Resolution

            Audiovisual Support Assistance is a conversational specialized AI agent that helps employees manage audio-visual hardware and display systems in conference rooms. Use this agent to configure projectors, calibrate displays, troubleshoot connectivity issues to keep meetings running smoothly. This agent supports technical audio-visual operations for presentations and collaborative sessions.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Audio Equipment
            • Request Projector or Display Support

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Troubleshooting projector connectivity in a conference room

            Scenario: Carlos is setting up for a client presentation, but the projector in Conference Room 3B doesn't connect to his laptop.

            • Carlos: The projector in Room 3B isn't detecting my laptop. I've got a presentation starting in 10 minutes.
            • AI Agent: I can help troubleshoot the projector connection. To confirm before I proceed, have you tried using the HDMI cable on the table, or are you using wireless screen sharing?
            • Carlos: I tried both HDMI and wireless, but neither is working.
            • AI Agent: I've dispatched an AV technician to Conference Room 3B. They'll arrive within 5 minutes to resolve the connectivity issue. In the meantime, Conference Room 3C is available as a backup and reserved for your presentation.
             
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