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            AI Agent for Badge Access Management

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            AI Agent for Badge Access Management

            Badge Access Assistance is a conversational specialized AI agent that helps employees manage physical access for corporate facilities. Use this agent to issue new employee ID badges, replace lost or damaged badges, create temporary visitor passes, and verify identity for badge requests. This agent ensures secure facility access management.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request New ID Badge

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            Example
            Example

            Requesting a replacement badge

            Scenario: Emily lost her employee badge and needs a replacement to access the building.

            • Emily: I lost my employee badge yesterday. I need a replacement so I can get into the office tomorrow.
            • AI Agent: I can help you request a replacement badge. To confirm before I proceed, do you need a temporary badge for today, or just the permanent replacement?
            • Emily: Just the permanent replacement is fine. I'm working from home today.
            • AI Agent: Your replacement badge request has been submitted. Your new badge will be ready for pickup at the security desk by 10:00 AM tomorrow. Bring a government-issued ID for verification when you collect it.
             
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