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            AI Agent for Certificate Lifecycle Management

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            AI Agent for Certificate Lifecycle Management

            Certificate Management Assistance is a conversational specialized AI agent that helps employees manage digital certificates and SSL credentials. Use this agent to identify expiring certificates, install updated certificates, and troubleshoot encryption-related errors. This agent ensures uninterrupted service and maintains secure communications.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Renew SSL Certificate

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Renewing an expiring SSL certificate

            Scenario: Robert receives an alert that the SSL certificate for his team's web application will expire in 7 days.

            • Robert: I got an alert that our SSL certificate for app.example.com expires next week. Can you help me renew it?
            • AI Agent: I can help you renew that certificate. To confirm before I proceed, is this for the production environment, and do you need the same certificate authority as before?
            • Robert: Yes, it's production, and we should use the same CA—DigiCert.
            • AI Agent: Your SSL certificate renewal request for app.example.com has been initiated with DigiCert. The new certificate will be issued within 24 hours and automatically deployed to your production environment. You'll receive a confirmation email once the installation is complete.
             
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