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            AI Agent for Cloud Resource Management

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            AI Agent for Cloud Resource Management

            Cloud Resources Assistance is a conversational specialized AI agent that helps employees provision and operate cloud resources, such as virtual machines and remote desktops. Use this agent to provision virtual machines and storage, and set up development stacks, restart services, update firewall configurations, access databases securely, and report issues with virtual machines. This agent streamlines cloud operations, supports secure access, and helps maintain reliable cloud environments.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Provision a Virtual Machine
            • Modify a Virtual Machine
            • Reinstall Operating System
            • Request a Firewall Rule Change
            • Create Cloud Storage Bucket Creation
            • Request VM Restart or Reboot
            • Request Credential Rotation
            • Request Token Rotation
            • Request Database Access

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Provisioning a virtual machine for development

            Scenario: Alex needs a new virtual machine to set up a test environment for an upcoming project.

            • Alex: I need a new VM on AWS for testing our microservices architecture. Can you set one up with Ubuntu and 16GB RAM?
            • AI Agent: I can provision that VM for you. To confirm before I proceed, which AWS region do you prefer, and do you need any specific development tools pre-installed?
            • Alex: US-East-2 region, and please install Docker and Kubernetes.
            • AI Agent: Your VM has been provisioned in AWS US-East-2 with Ubuntu, 16GB RAM, Docker, and Kubernetes pre-installed. The instance details and SSH credentials have been sent to your email. You can access it immediately using the provided connection string.
             
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