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            AI Agent for Compliance Management

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            AI Agent for Compliance Management

            Compliance Assistance is a conversational specialized AI agent that helps employees navigate IT compliance and regulatory requirements. Use this agent to report policy violations, answer questions on data privacy and governance, enroll in mandatory compliance training, and manage compliance-related inquiries. This agent ensures organizational adherence to legal and security standards.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Report Compliance Issue

            Agent Actions

            This action run automatically during your conversation with the specialized agent.

            • Request for Device Compliance Check
            Example
            Example

            Enrolling in mandatory compliance training

            Scenario: Lisa needs to complete her annual data privacy compliance training before the deadline.

            • Lisa: I received a reminder about completing my annual data privacy training. Can you help me get enrolled?
            • AI Agent: I can help you enroll in that training. To confirm before I proceed, do you need the standard data privacy course, or do you handle sensitive customer data that requires the advanced certification?
            • Lisa: I work with customer data, so I need the advanced certification.
            • AI Agent: You've been enrolled in the Advanced Data Privacy Certification course. The training portal link has been sent to your email and must be completed within 14 days. The course takes approximately 3 hours and includes a final assessment.
             
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