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            AI Agent for Device Security Management

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            AI Agent for Device Security Management

            Device Security Assistance is a conversational specialized AI agent that helps employees maintain security compliance on corporate-managed devices. Use this agent to enroll laptops and mobile devices into Mobile Device Management (MDM) platforms, report malware, or unauthorized access, and respond to security threats. This agent ensures that encryption and software standards are met for device protection.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Enroll Device for MDM
            • Report Device Security Incident

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            • Get Current Assigned Asset Details
            Example
            Example

            Enrolling a new laptop into MDM

            Scenario: Amanda received a new company laptop and needs to enroll it in the mobile device management system.

            • Amanda: I just received my new laptop. How do I get it enrolled in the security management system?
            • AI Agent: I can help you enroll your laptop in MDM. To confirm before I proceed, is your laptop serial number SN-98234-LT, and are you connected to the corporate network?
            • Amanda: Yes, that's the serial number, and I'm on the office Wi-Fi.
            • AI Agent: Your laptop SN-98234-LT has been enrolled in the MDM platform. Security policies, including disk encryption and antivirus software, are being applied now. This process takes about 10 minutes. You'll receive a confirmation notification once enrollment is complete.
             
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