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            AI Agent for Endpoint Management

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            AI Agent for Endpoint Management

            Endpoint Assistance is a conversational specialized AI agent that helps employees monitor and optimize workstation health and hardware visibility. Use this agent to diagnose system performance issues, deploy monitoring software for device telemetry, retrieve information on assigned IT assets, and address performance bottlenecks. This agent maintains accurate hardware records and improves workstation reliability.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Monitoring Agent Installation
            • Report System Performance Issue

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            • Get Current Assigned Asset Details
            Example
            Example

            Diagnosing slow computer performance

            Scenario: Sarah's laptop has been running very slowly for the past few days, affecting her productivity.

            • Sarah: My laptop has been really slow lately. Applications take forever to open and everything feels sluggish.
            • AI Agent: I can help diagnose your performance issue. To confirm before I proceed, when did you first notice the slowdown, and are there any specific applications that are particularly slow?
            • Sarah: It started about 3 days ago, and Outlook and Chrome are the worst offenders.
            • AI Agent: I've deployed a diagnostic monitoring agent to your laptop to analyze resource usage. Initial results show your disk is 95% full, which is causing the slowdown. I recommend removing old files or archiving them to network storage. Would you like me to create a service request to increase your local storage capacity?
             
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