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            AI Agent for Google Workspace Support

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            AI Agent for Google Workspace Support

            Google Workspace Assistance is a conversational specialized AI agent that helps employees manage Google Workspace services and collaborative resources. Use this agent to provision shared drives, manage group memberships, transfer data ownership, and update user access levels. This agent maintains organizational governance and ensures project continuity.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Google Workspace Account
            • Request Add or Remove Group Members
            • Request Ownership Transfer

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Creating a Shared Drive for a department

            Scenario: Michelle needs to create a Shared Drive for the Marketing department to centralize campaign materials.

            • Michelle: I need to create a Shared Drive for the Marketing team to store all our campaign assets. Can you set that up?
            • AI Agent: I can create that Shared Drive for you. To confirm before I proceed, what should the drive be named, and how many team members need access initially?
            • Michelle: Name it "Marketing Campaigns 2026" and add all 12 members of the marketing-team@company.com group.
            • AI Agent: The Shared Drive "Marketing Campaigns 2026" has been created with all 12 members from the marketing-team group added as content managers. You've been set as the drive owner. The drive is ready to use and accessible from Google Drive.
             
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            Salesforce Help | Article