Loading
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            AI Agent for Hardware Request Fulfillment

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            AI Agent for Hardware Request Fulfillment

            Hardware Request Assistance is a conversational specialized AI agent that helps employees request corporate hardware and peripherals. Use this agent to order equipment, request loaner devices, access hardware specifications and compatibility guides, and report hardware failures. This agent validates requests against corporate policy.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request New Monitor
            • Request Device Return
            • Request Hardware Upgrade
            • Request Laptop Replacement
            • Request Device Encryption Support
            • Enroll Device for MDM
            • Report Printer Issue
            • Request Printer Supplies
            • Report Hardware Issue
            • Request Projector or Display Support
            • Request New Laptop
            • Request Peripheral Device

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Current Assigned Asset Details
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Requesting a docking station for remote work

            Scenario: Patricia is setting up a home office and needs a docking station for her company laptop.

            • Patricia: I'm working from home full-time now and need a docking station with dual monitor support. Can I request one?
            • AI Agent: I can help you request that docking station. To confirm before I proceed, do you need a USB-C or Thunderbolt dock, and how many USB ports do you require?
            • Patricia: USB-C is fine, and I need at least 4 USB ports for my peripherals.
            • AI Agent: Your docking station request has been submitted and approved. A USB-C dock with dual 4K display support and 6 USB ports will be shipped to your home address on file. Expect delivery within 3-5 business days, and you'll receive a tracking number via email.
             
            Loading
            Salesforce Help | Article