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            AI Agent for Hardware Request Fulfillment

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            AI Agent for Hardware Request Fulfillment

            Hardware Request Assistance is a conversational specialized AI agent that helps employees request corporate hardware and peripherals. Use this agent to order equipment, request loaner devices, access hardware specifications and compatibility guides, and report hardware failures. This agent validates requests against corporate policy.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            Example
            Example

            Requesting a docking station for remote work

            Scenario: Patricia is setting up a home office and needs a docking station for her company laptop.

            • Patricia: I'm working from home full-time now and need a docking station with dual monitor support. Can I request one?
            • AI Agent: I can help you request that docking station. To confirm before I proceed, do you need a USB-C or Thunderbolt dock, and how many USB ports do you require?
            • Patricia: USB-C is fine, and I need at least 4 USB ports for my peripherals.
            • AI Agent: Your docking station request has been submitted and approved. A USB-C dock with dual 4K display support and 6 USB ports will be shipped to your home address on file. Expect delivery within 3-5 business days, and you'll receive a tracking number via email.
             
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