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            AI Agent for IT Scheduling Management

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            AI Agent for IT Scheduling Management

            IT Scheduling Assistance is a conversational specialized AI agent that helps employees schedule appointments with IT support staff. Use this agent to coordinate technical consultations, arrange advanced troubleshooting sessions, and schedule appointments to collect hardware assets. This agent facilitates direct access to IT personnel.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Agent Actions

            This action run automatically during your conversation with the specialized agent.

            • Schedule Meeting with Selected Users
            Example
            Example

            Scheduling a consultation for network performance issues

            Scenario: Andrea is experiencing persistent network issues and needs to meet with a network specialist.

            • Andrea: I need to schedule a consultation with a network specialist. I've been having VPN connection drops several times a day.
            • AI Agent: I can schedule that consultation for you. To confirm before I proceed, are you available for a 30-minute virtual meeting or would you prefer an in-person session at the IT office?
            • Andrea: Virtual meeting is fine. I'm available Tuesday or Wednesday afternoon.
            • AI Agent: I've scheduled a 30-minute network consultation with Senior Network Engineer Mark Chen for Tuesday at 3:00 PM via Teams. A calendar invitation with the meeting link has been sent to your email. Please have your VPN logs ready to share during the session.
             
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            Salesforce Help | Article