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            AI Agent for Laptop Refresh Management

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            3. Agentforce IT Service

            AI Agent for Laptop Refresh Management

            Laptop Refresh Assistance is a conversational specialized AI agent that helps employees request scheduled hardware replacements. Use this agent to initiate laptop and monitor refresh requests for devices that are end-of-life, past warranty, or due for scheduled replacement. This agent facilitates the hardware lifecycle refresh process.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            Example
            Example

            Requesting a laptop refresh for an aging device

            Scenario: Marcus's laptop is 4 years old and running slowly, and he's eligible for a refresh.

            • Marcus: My laptop is 4 years old and barely keeping up. Am I eligible for a refresh?
            • AI Agent: I can check your refresh eligibility. To confirm before I proceed, is your current laptop asset tag LT-2938?
            • Marcus: Yes, that's correct.
            • AI Agent: Your laptop LT-2938 is past the 3-year refresh cycle and you're eligible for a replacement. A new laptop with upgraded specifications will be ordered. Standard processing time is 5-7 business days. You'll receive setup instructions and a data migration guide via email. Would you like to proceed with the refresh request?
             
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            Salesforce Help | Article