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            AI Agent for Lost Device Resolution

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            AI Agent for Lost Device Resolution

            Lost Device Assistance is a conversational specialized AI agent that helps employees protect corporate data on lost or stolen devices. Use this agent to report missing equipment, execute immediate device locking, perform remote factory resets, and prevent unauthorized data access. This agent manages emergency security protocols for lost hardware.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Remote Device Wipe
            • Report a Lost Device

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            • Get Current Assigned Asset Details
            Example
            Example

            Reporting a lost laptop

            Scenario: Jessica realizes her company laptop was stolen from her car overnight.

            • Jessica: My company laptop was stolen from my car last night. I need to lock it immediately.
            • AI Agent: I understand the urgency. I can help secure your device. To confirm before I proceed, is your laptop asset tag LT-5829, and do you want me to remotely lock it or completely wipe all data?
            • Jessica: Yes, that's my laptop. Lock it first, and if we can't recover it, then wipe it.
            • AI Agent: Your laptop LT-5829 has been remotely locked and will require your admin credentials plus a recovery code to unlock. A security incident INC-008847 has been created. If the laptop isn't recovered within 48 hours, we'll proceed with a remote factory reset. The security team has also been notified to monitor for any unauthorized access attempts.
             
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