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            AI Agent for Network Issue Resolution

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            AI Agent for Network Issue Resolution

            Networking Assistance is a conversational specialized AI agent that helps employees troubleshoot network connectivity and manage access to network resources. Use this agent to diagnose network issues, facilitate VPN access requests, manage permissions for internal infrastructure, and resolve connectivity problems. This agent focuses exclusively on network-related support.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request DNS Record Creation
            • Request to Allowlist IP or Website
            • Report Network Issue
            • Request VPN Access

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Requesting VPN access for remote work

            Scenario: New employee Olivia needs VPN access to connect to corporate systems from home.

            • Olivia: I need VPN access set up so I can work from home. How do I get that?
            • AI Agent: I can help you get VPN access. To confirm before I proceed, have you completed your security awareness training and set up multi-factor authentication?
            • Olivia: Yes, I completed both yesterday.
            • AI Agent: Your VPN access request has been approved and your account has been provisioned. Download the Cisco AnyConnect client from the software portal, and use your corporate credentials plus MFA to connect. You'll receive an email with detailed setup instructions and the VPN server address within 15 minutes.
             
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