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            AI Agent for Password Manager Support

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            AI Agent for Password Manager Support

            Password Manager Assistance is a conversational specialized AI agent that helps employees maintain corporate password manager vaults. Use this agent to update stored credentials, delete outdated or compromised entries, troubleshoot synchronization issues, and ensure vault hygiene. This agent supports password security and compliance.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Credential Deletion from Password Manager
            • Request Password Manager Password Update

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Deleting compromised credentials from password vault

            Scenario: IT Security notified Emma that one of her stored passwords was found in a data breach.

            • Emma: Security told me one of my passwords in the password manager was compromised. Can you help me remove it?
            • AI Agent: I can help you delete that compromised credential. To confirm before I proceed, which account or service is this password for?
            • Emma: It's for the old Jenkins server that was decommissioned last month.
            • AI Agent: The compromised credential entry for the Jenkins server has been deleted from your password vault. Since that server is decommissioned, no replacement password is needed. Your vault has been synchronized across all devices. For active services, remember to update passwords immediately after any suspected compromise.
             
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