Loading
Table of Contents
Filter by (0)Add
Select Filters

          No results
          No results
          Here are some search tips

          Check the spelling of your keywords.
          Use more general search terms.
          Select fewer filters to broaden your search.

            Search all of Salesforce Help
            Search all of Salesforce Help
            AI Agent for Privileged Access Management

            You are here:

            1. Salesforce Help
            2. Docs
            3. Agentforce IT Service

            AI Agent for Privileged Access Management

            Privilege Access Assistance is a conversational specialized AI agent that helps employees request elevated system permissions and hardware access rights. Use this agent to request local admin privileges, turn on USB data transfer, manage time-bound access elevations, and process security exceptions. This agent ensures secure, authorized system access.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Request Admin or USB Access

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Requesting temporary admin rights for software installation

            Scenario: Developer Chris needs temporary admin rights to install development tools on his laptop.

            • Chris: I need temporary admin rights to install Docker and Kubernetes on my laptop for the new project.
            • AI Agent: I can submit that admin rights request. To confirm before I proceed, how long do you need elevated access, and has your manager pre-approved this request?
            • Chris: I need it for 24 hours, and yes, my manager Sarah Chen approved it this morning.
            • AI Agent: Your temporary admin rights request has been submitted for approval by the security team. Based on the manager pre-approval from Sarah Chen, this should be processed within 30 minutes. You'll receive an email with the temporary admin password valid for 24 hours. After that period, standard user privileges will be automatically restored.
             
            Loading
            Salesforce Help | Article