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            AI Agent for Server Status Monitoring

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            AI Agent for Server Status Monitoring

            Server Status Assistance is a conversational specialized AI agent that helps employees monitor server health and configuration item status. Use this agent to check the operational status of physical and virtual servers, view dependency maps, access health metrics, and get technical specifications from the CMDB. This agent provides real-time infrastructure visibility.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Checking the status of a database server

            Scenario: Developer Mark needs to know if the production database server is operational before deploying code.

            • Mark: Can you check the status of the production database server db-prod-01? I need to know if it's healthy before I deploy my changes.
            • AI Agent: I can check that server status for you. One moment while I query the CMDB for db-prod-01.
            • Mark: Thanks.
            • AI Agent: Server db-prod-01 is currently Operational with 98.2% uptime over the last 24 hours. CPU usage is at 45%, memory at 62%, and all health checks are passing. There are no scheduled maintenance windows in the next 7 days. The server is ready for your deployment.
             
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