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            Create and Configure Specialized Agents from Templates

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            3. Agentforce IT Service

            Create and Configure Specialized Agents from Templates

            Create and configure specialized agents from agent templates to support your Agentforce Employee Agent for specific IT services. The agent configuration includes selecting templates, assigning agent names, and providing a company description. Then refine subagents and actions, and activate agents to go live for your employees.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            User Permissions Needed
            To enable Agentforce:

            Manage AI Agents AND the required permissions for your agent type

            OR

            Customize Application
            1. From Setup, in the Quick Find box, enter Salesforce Go, and then select Salesforce Go.
            2. In the Salesforce Go search bar, enter Agentforce for IT Service and select it.
            3. Turn on specialized agent templates for employee.
              In the confirmation window, click Confirm.
            4. Click Build Agents to build specialized agents from templates.
            5. Select one or more available agent templates to deploy specialized agents.
            6. Click Next.
            7. Review the selected agents. If a naming conflict occurs, update the agent name to a unique value.
            8. Click Create.
            9. Click Configure and Activate Agents to configure and activate specialized agents.
            10. Select the agents to deploy them.
            11. Click Activate Agents.
             
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            Salesforce Help | Article