您在此处:
适用于软件支持解析的 AI 客服人员
软件帮助是一个对话式的专业 AI 客服人员,帮助员工管理软件安装、访问和许可。使用此代理请求软件安装和更新,管理许可证续订,评估新软件,并对软件相关问题进行故障排除。此客服人员有助于完成软件生命周期。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
软件帮助是一个对话式的专业 AI 客服人员,帮助员工管理软件安装、访问和许可。使用此代理请求软件安装和更新,管理许可证续订,评估新软件,并对软件相关问题进行故障排除。此客服人员有助于完成软件生命周期。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
此专业客服人员会自动使用这些 SCI 模板来满足您的请求。您可以配置其他服务目录项目模板,以支持类似的应用程序和请求类型。
这些操作会在您与专业客服人员对话期间自动运行。
请求安装新开发软件
情况:开发人员 Amy 需要在她的新笔记本电脑上安装 Python 和 Visual Studio Code。

We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.