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            AI Agent for SSO Management

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            AI Agent for SSO Management

            Single Sign-On Assistance is a conversational specialized AI agent that helps employees troubleshoot Single Sign-On authentication issues. Use this agent to resolve login failures, diagnose credential synchronization problems, and report application-specific Single Sign-On disruptions. This agent restores access to identity-protected services.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Report SSO Issues

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Troubleshooting SSO login failure

            Scenario: Employee Frank can't log in to the company intranet using SSO and keeps getting an authentication error.

            • Frank: I can't log in to the intranet. It keeps saying "Authentication failed" when I use SSO, but my password works for email.
            • AI Agent: I can help troubleshoot that SSO issue. To confirm before I proceed, did you recently change your network password, and are you seeing this error on all applications or just the intranet?
            • Frank: I changed my password yesterday, and so far it's only the intranet that's failing.
            • AI Agent: The issue is likely a credential synchronization delay after your password change. I've manually triggered a sync for your account with the SSO identity provider. Try logging in to the intranet again in about 5 minutes. If it still fails, I'll create an incident for the identity team to investigate further.
             
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