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            AI Agent for System Password Reset Resolution

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            AI Agent for System Password Reset Resolution

            System Password Reset Assistance is a conversational specialized AI agent that helps employees reset network and system passwords. Use this agent to reset forgotten system and network passwords, reset settings for multi-factor authentication, and report password-related technical issues. This agent handles system-level credential recovery.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

            Service Catalog Items

            This specialized agent automatically uses these SCI templates to fulfill your request. You can configure additional service catalog item templates to support similar applications and request types.

            • Reset Multi-Factor Authentication (MFA)
            • Request Account Unlock for Colleague
            • Request Password Reset for Colleague
            • Reset Account Password
            • Unlock User Account

            Agent Actions

            These actions run automatically during your conversation with the specialized agent.

            • Answer Questions with Knowledge
            • Get Eligible Service Catalog Items
            • Execute Service Catalog Item Flow
            • Get Product Launch Card
            • Create Incident For Employee
            Example
            Example

            Resetting a forgotten network password

            Scenario: Employee Tom forgot his network password and can't log in to his laptop.

            • Tom: I forgot my network password and can't log in to my laptop. Can you reset it?
            • AI Agent: I can help you reset your network password. To confirm before I proceed, I'll need to verify your identity. What is your employee ID and the last four digits of your mobile number on file?
            • Tom: My employee ID is EMP-7823 and my mobile number ends in 4892.
            • AI Agent: Identity verified. A temporary network password has been sent via SMS to your number ending in 4892. Use this temporary password to log in, and you'll be prompted to create a new permanent password. Your MFA settings remain unchanged. The temporary password expires in 2 hours.
             
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