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Find the Right AI for Your IT Task
Use this guide to match your IT service requirement to the AI agent that handles it. Jump to a category to find the right agent for employees, specialized tasks, or IT fulfiller workflows.
Jump to a Category
Employee Agent | Access and Identity | Devices and Hardware | Network and Connectivity | Security and Compliance | Software and Applications | Cloud and Infrastructure | Collaboration and Productivity | Facilities and Workspace | People and Lifecycle | IT Fulfillers
Employee Agent: General IT Support
The IT Service Employee Agent handles everyday employee requests across the self-service portal, Slack, and Microsoft Teams. See Agentforce for Employees.
| I want to... | AI Actions Topic | Link |
|---|---|---|
| Submit or check status of a service request | Employee Request Management | AI Actions for Employee Request Management |
| Request approval for access, purchases, or changes | Approval Management | AI Actions for Approval Management |
| Provision or manage cloud resources | Cloud Resources Management | AI Actions for Cloud Resources Management |
| Manage shared channels, groups, or team collaboration tools | Collaboration Management | AI Actions for Collaboration Management |
| Check compliance status or resolve compliance issues | Compliance Management | AI Actions for Compliance Management |
| Handle onboarding, offboarding, or role-change tasks | Employee Lifecycle Management | Employee Lifecycle Management |
| Book rooms, report building issues, or manage workspace | Facilities Management | AI Actions for Facilities Management |
| Request new hardware (laptops, monitors, peripherals) | Hardware Request Management | AI Actions for Hardware Request Management |
| Report or resolve IT security concerns | IT Security Management | AI Actions for IT Security Management |
| Troubleshoot or request network and connectivity help | Network Management | AI Actions for Network Management |
| Ask questions about IT policies | Policy Query Management | AI Actions for Policy Query Management |
| Install, upgrade, or troubleshoot software | Software Management | AI Actions for Software Management |
Specialized Agents: Access and Identity
These agents handle credentials, authentication, and access provisioning. See Specialized AI Agents for IT Employees.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Create, rotate, or revoke API keys | API Key Management | AI Agent for API Key Management |
| Reset application passwords | Application Password Reset | AI Agent for Application Support Resolution |
| Request or troubleshoot badge access | Badge Access | AI Agent for Badge Access Management |
| Request access to system or application logs | Log Access | AI Agent for Log Access Management |
| Get help with password managers (1Password, LastPass) | Password Manager | AI Agent for Password Manager Support |
| Request elevated or privileged access | Privileged Access | AI Agent for Privileged Access Management |
| Troubleshoot SSO or federation issues | SSO Management | AI Agent for SSO Management |
| Request file or system access permissions | System and File Access | AI Agent for System and File Access Management |
| Reset system or domain passwords | System Password Reset | AI Agent for System Password Reset Resolution |
Specialized Agents: Devices and Hardware
These agents manage physical devices, peripherals, and hardware lifecycle.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Return company devices | Device Return | AI Agent for Device Return Processing |
| Troubleshoot laptop, desktop, or peripheral issues | Device Troubleshooting | AI Agent for Device Troubleshooting Resolution |
| Request new hardware (laptops, monitors, peripherals) | Hardware Request | AI Agent for Hardware Request Fulfillment |
| Request laptop refresh or upgrade | Laptop Refresh | AI Agent for Laptop Refresh Management |
| Report or recover a lost device | Lost Device | AI Agent for Lost Device Resolution |
| Manage or troubleshoot mobile plans | Mobile Plan | AI Agent for Mobile Plan Management |
| Troubleshoot desk phone or VoIP issues | Phone Support | AI Agent for Phone Support Resolution |
| Fix printer connectivity or queue issues | Printer Support | AI Agent for Printer Issue Resolution |
| Get help with AV equipment or conference rooms | Audiovisual Support | AI Agent for Audiovisual Support Resolution |
Specialized Agents: Network and Connectivity
These agents resolve network, VPN, and connectivity issues.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Troubleshoot VPN, Wi-Fi, or network connectivity | Networking | AI Agent for Network Issue Resolution |
| Create or modify distribution lists | Distribution List | AI Agent for Distribution List Management |
Specialized Agents: Security and Compliance
These agents address security incidents, device security, compliance, and certificate management.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Manage SSL/TLS certificate lifecycle | Certificate Management | AI Agent for Certificate Lifecycle Management |
| Request or verify data backups | Data Backup | AI Agent for Data Backup Management |
| Resolve device security alerts (encryption, MDM) | Device Security | AI Agent for Device Security Management |
| Manage endpoint security or patching | Endpoint Management | AI Agent for Endpoint Management |
| Report or respond to a security incident | Security Incident | AI Agent for Security Incident Management |
Specialized Agents: Software and Applications
These agents help with software installation, licensing, and application-specific support.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Get help with Google Workspace (Drive, Gmail, etc.) | Google Workspace | AI Agent for Google Workspace Support |
| Get help with internal apps | Internal Applications | AI Agent for Internal Application Support |
| Get help with Office 365 (Outlook, Teams, OneDrive) | Office 365 Support | AI Agent for Office 365 Support Resolution |
| Get help with Salesforce platform issues | Salesforce Support | AI Agent for Salesforce Support Resolution |
| Get help with SharePoint sites or permissions | SharePoint Support | AI Agent for SharePoint Support Resolution |
| Audit or manage software licenses | Software License Management | AI Agent for Software License Management |
| Install or troubleshoot software | Software Support | AI Agent for Software Support Resolution |
Specialized Agents: Cloud and Infrastructure
These agents provision infrastructure, monitor servers, and manage cloud resources.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Provision or deprovision cloud resources | Cloud Resources | AI Agent for Cloud Resource Management |
| Provision infrastructure (VMs, containers, environments) | Infrastructure Provisioning | AI Agent for Infrastructure Provisioning |
Specialized Agents: Collaboration and Productivity
These agents manage calendars, approvals, knowledge, and ticket tracking.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Schedule or manage calendar events | Calendar Management | AI Agent for Calendar Management |
| Track or expedite IT approvals | IT Approval | AI Agent for IT Approval Management |
| Ask about IT policies and procedures | IT Policy Guidance | AI Agent for IT Policy Guidance |
| Search or create knowledge articles | Knowledge | AI Agent for Knowledge Management |
| Check or update IT tickets | Ticket Management | AI Agent for IT Ticket Management |
Specialized Agents: Facilities and Workspace
These agents handle physical workspace, building access, and guest management.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Request facilities or building maintenance | Facilities | AI Agent for Facilities Management |
| Set up guest check-in or visitor access | Guest Check-in | AI Agent for Guest Check-in Management |
Specialized Agents: People and Access
These agents manage employee onboarding, offboarding, and vendor access.
| I want to... | Specialized Agent | Link |
|---|---|---|
| Process employee offboarding (access revocation, device return) | Offboarding | AI Agent for Offboarding Management |
| Process employee onboarding (accounts, access, equipment) | Onboarding | AI Agent for Onboarding Management |
| Manage vendor or contractor IT access | Vendor Employee | AI Agent for Vendor Employee Management |
For IT Desk
IT fulfillers use AI actions to accelerate incident resolution, root-cause analysis, change evaluation, and stakeholder communication. See Agentforce for IT Fulfillers.
| I want to... | Agent / Feature | Link |
|---|---|---|
| Summarize, triage, or resolve incidents | Fulfiller: Incident Management | Incident Management |
| Identify root causes and create problem records | Fulfiller: Problem Management | Problem Management |
| Evaluate, approve, or manage change requests | Fulfiller: Change Management | Change Management |
| Plan and track release deployments | Fulfiller: Release Management | Release Management |
| Manage fulfiller calendars and schedules | Fulfiller: Calendar Management | Calendar Management |
| Manage configuration items and dependencies | CMDB Management | CMDB Management |
| Automatically classify and route incidents | Automated Incident Triage | Automated Incident Triage |
