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IT 服务的个案 CSAT 分析仪表板
使用个案 CSAT 分析仪表板了解客户满意度。您可以监控平均个案满意度分数及其趋势,以衡量整体绩效。按来源和优先级分析个案满意度,以确定需要改进的关键区域。

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使用个案 CSAT 分析仪表板了解客户满意度。您可以监控平均个案满意度分数及其趋势,以衡量整体绩效。按来源和优先级分析个案满意度,以确定需要改进的关键区域。
| 适用于:Lightning Experience |
| 适用于:Agentforce IT服务的Enterprise、Performance和Unlimited Edition。 |
按队列、个案来源、优先级和联系原因筛选个案 CSAT Analytics 仪表板中的数据,以获得个性化和有针对性的分析。
了解个案 CSAT 分析仪表板中关键度量的定义。
| 度量 | 描述 |
|---|---|
| 平均个案满意度得分 | 显示客户对个案满意度的平均评级。 |
| 个案满意度得分趋势 | 显示客户满意度得分随时间的变化。 |
| 按来源划分的个案满意度得分 | 帮助您按来源分类客户满意度得分。 |
| 按优先级划分的个案满意度得分 | 帮助您按个案的紧急程度对客户满意度得分进行分类。 |

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