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            Asset and Configuration Item Synchronization

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            Asset and Configuration Item Synchronization

            Automatically synchronize your IT hardware asset and configuration item records by mapping fields and establishing a definitive source of truth. The framework resolves data conflicts and processes bidirectional field updates without manual data entry. Defining data ownership at the field level keeps records aligned, reduces data drift, and prevents infinite update loops.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Asset and Configuration Item Field Synchronization
              Field-level synchronization aligns your IT Hardware Asset Management and Configuration Management Database (CMDB) records seamlessly. Bidirectional event-driven synchronization resolves data conflicts, translates values, and stops infinite update loops. This framework makes sure that IT fulfillers always find accurate inventory details.
            • Map Asset and Configuration Item Fields
              Keep your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned with event-driven, bidirectional synchronization. Map corresponding fields, establish a source of truth, and configure field value translations to resolve data conflicts between systems.
            • Coordinate IT Assets and Configuration Items
              Synchronize your IT hardware assets and configuration items to maintain data consistency across tracking environments.
             
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            Salesforce Help | Article