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          Asset and Configuration Item Synchronization

          Asset and Configuration Item Synchronization

          Automatically synchronize your IT hardware asset and configuration item records by mapping fields and establishing a definitive source of truth. The framework resolves data conflicts and processes bidirectional field updates without manual data entry. Defining data ownership at the field level keeps records aligned, reduces data drift, and prevents infinite update loops.

          Required Editions

          Available in: Lightning Experience
          Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
          • Asset and Configuration Item Field Synchronization
            Field-level synchronization aligns your IT Hardware Asset Management and Configuration Management Database (CMDB) records seamlessly. Bidirectional event-driven synchronization resolves data conflicts, translates values, and stops infinite update loops. This framework makes sure that IT fulfillers always find accurate inventory details.
          • Map Asset and Configuration Item Fields
            Keep your IT Hardware Asset Management and Configuration Management Database (CMDB) records aligned with event-driven, bidirectional synchronization. Map corresponding fields, establish a source of truth, and configure field value translations to resolve data conflicts between systems.
          • Coordinate IT Assets and Configuration Items
            Synchronize your IT hardware assets and configuration items to maintain data consistency across tracking environments.
           
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          Salesforce Help | Article