Securely decommission aging or defective IT hardware to protect data security and
satisfy environmental compliance. Admins manage vendor logistics, track mandatory predisposal
tasks, and upload official certificates of disposal to maintain a reliable regulatory audit
trail.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Benefits of Asset Disposal Management
Disposing of IT hardware carries data security, financial, and environmental risks. The
asset disposal workflow enforces a strict chain of custody for compliance frameworks, such
as SOX, HIPAA, and GDPR. This process tracks hardware legally and financially as it leaves
your organization.
Components of the Disposal Workflow
Disposal Order: Manages logistics for a specific disposal event, tracking details
such as disposal vendor, chosen method, and expected pickup dates.
Disposal Order Line Item: Links individual assets to a disposal order to track
the status of a collection.
Certificate of Disposal (CoD): Serves as official proof that data was sanitized
and hardware was destroyed or recycled responsibly. This certificate provides the final
link in the audit trail, documenting retired assets.
Lifecycle of a Disposal Order
Order Initiation: Create a Disposal Order in Draft status and specify vendor and
disposal method.
Asset Selection: Link retired assets to the order to automatically update asset
status to Pending Disposal.
Vendor Handoff: Ship or hand off assets to the vendor to transition the order to
Pending Certificate of Disposal, locking assets from further editing.
Certification Reconciliation: Upload the vendor-provided CoD and link it to
specific assets to satisfy compliance.
Process Finalization: Verify a CoD to transition assets and parent orders to
Disposed status, stopping financial depreciation and updating inventory records.
Compliance and Audit Traceability
To maintain a reliable audit trail, the system automatically logs status changes in the
Asset Timeline. Auditors can verify that mandatory security tasks were completed and that a
verified certificate is attached to every decommissioned device.
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