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Asset Eligibility Framework

Asset Eligibility Framework

Review the central Asset Eligibility Framework before turning on hardware validation. This framework protects subscription tracking and multi-domain data integrity. It provides isolation between co-existing asset clouds to prevent automated operations from affecting non-IT asset classes.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.

Framework Overview and Strategic Value

IT Hardware Asset Management (ITHAM) identifies records actively managed under the ITHAM product domain by using a dedicated IT Hardware indicator field (IsItHardwareAsset) on the Asset entity.

The system uses this marker to validate record scope before running background operations, automated workflows, or lifecycle transitions. If an asset lacks an explicit mark as an eligible IT Hardware asset, the system treats the record as out-of-scope.

A pre-deployment data audit and framework compliance check are required for two main reasons:

  • Billing and Subscription Integrity: ITHAM subscription metering and billing calculations depend directly on the total count of active, managed IT Hardware assets. Untagged valid records compromise metering accuracy.
  • Co-existence Domain Isolation: Many organizations run multiple asset-tracking product domains within a single Salesforce org. Eligibility enforcement makes sure that automated hardware processes don't overwrite or corrupt data in adjacent, non-IT asset classes.

Enforcement Guardrails

Validation enforces strict record compliance. If a processing batch contains a single ineligible asset, the system rejects the entire transaction.

Production environments don't support an emergency or temporary bypass switch for the Asset Eligibility Framework. Systematically audit and tag all active hardware assets before you turning on global enforcement.

 
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