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Review system behaviors across automated processes when assets lack the mandatory IT hardware indicator (IsItHardwareAsset = TRUE). Validation enforcement blocks active asset records that lack hardware tags. This process prevents downstream data corruption and transaction failures across integrated lifecycle services.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service. |
Review this matrix for detailed breakdowns of impacted operations and failure behaviors.
| Operational Domain | System Blockage and Failure Behavior |
|---|---|
| Sourcing and Fulfillment | Blocks users from adding untagged devices to a Fulfillment Order Line Item. Standard sourcing flows explicitly exclude ineligible hardware records from hard allocations. |
| Reclaim and Refresh Automation | Screen flows drop untagged assets from active processing. Evaluating an unassigned or ineligible owner record causes the processing transaction to roll back. |
| Asset Disposal and Compliance | Blocks Asset Managers from linking retired or out-of-service hardware devices to a Disposal Order Line Item. |
| Automated Financial Depreciation | Restricts calculations to verified hardware assets. Untagged assets fail to log final depreciation entries, disrupting book value metrics. |
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