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            Manage Hardware Fulfillment Orders

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            Manage Hardware Fulfillment Orders

            Coordinate the hardware fulfillment lifecycle to reserve, track, and deploy internal IT assets to employees. Link serialized devices directly to fulfillment orders to establish a clear chain of custody. Maintain a reliable audit trail for all stockroom reservations. Track real-time shipping updates when hardware leaves an inventory location. Automatically update asset statuses throughout deployment.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Agentforce IT Service.
            • Link Assets to Fulfillment Orders
              Link specific serialized devices to a fulfillment order to manage active inventory counts. This process transitions assets from a general reservation to a designated hardware allocation, locking the exact serial numbers for an employee request.
            • Ship Hardware to Employees
              Ship hardware to employees by using Fulfillment Orders in IT Hardware Asset Management. Add logistics details and trigger automated asset status updates to maintain a strict chain of custody from the stockroom to the employee.
            • Transfer Hardware Between Stockrooms
              Transfer hardware between stockrooms by using product transfers to keep inventory counts accurate. Product transfers maintain data integrity by moving assets between locations with the same usage type.
            • Dispatch and Receive Hardware
              Track hardware dispatch and finalize delivery by updating fulfillment order statuses.
             
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            Salesforce Help | Article