breadcrumbDescription
Administrer hentninger af it-aktiv ved at opsætte automatiserede returplaner drevet af SLA-milepæle (serviceniveauaftale). Send målrettede adviseringer på tværs af kanaler for at holde brugere informeret, indtil hardwaren returnerer.
| Tilgængelig i: Lightning Experience |
| Tilgængelig i: Enterprise, Performance og Unlimited Edition med Agentforce IT Service. |
SLA'er evaluerer milepæle under hver fase af returlivscyklussen. De vurderer inputtilstande og kører målhandlinger, indtil de opfylder afslutningskriterier:
| SLA-fase | Postkriterier | Afslutningskriterier | Automatiseret handling |
|---|---|---|---|
| SLA 1: Returinitiering | Returanmodningstype = "Returanmodning" OG Status = "Kladde" | Status opdateret til "Ny" | Sender en øjeblikkelig advarselsadvisering, der indeholder integrerede forenede katalog-links. |
| SLA 2: Returfuldførelse | Status = "Ny" OG Retur afventer | Status opdateret til "Fuldført" eller "Returnering modtaget" | Udsender tilbagevendende forsendelse eller tilbagevendende påmindelser til brugeren. |
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