Keep your IT Hardware Asset Management and Configuration Management Database (CMDB)
records aligned with event-driven, bidirectional synchronization. Map corresponding fields,
establish a source of truth, and configure field value translations to resolve data conflicts
between systems.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
User Permissions Needed
To map Asset and CI fields:
Modify All Data OR CMDB Administrator
From the App Launcher, find and select CMDB and Service Graph.
In the navigation menu, scroll to Administration and expand
CMDB.
Select CI and Asset Sync Settings.
Select Field Synchronization tab.
Select Add Field Mapping.
Select an Asset Field.
Select a CI Field.
Select a Source of Truth.
This setting dictates which system is authoritative. A designated source of truth
overwrites another system's value if there’s a discrepancy.
Map specific Source Field Values to Target Field
Values.
For example, map a CI value of Ordered to an Asset value of
On Order. Multiple CI values can map to a single Asset value, such as
mapping In Build, In Test, and
Integration to Pending Install.
Save your changes.
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