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處理硬體資產退貨
透過將設備路由回倉庫或移動過時裝置以保護處理地點,以滿足硬體退貨要求。處理退貨會自動更新資產狀態、產生物流記錄,並維護合規性追蹤的固定的稽核追蹤。

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透過將設備路由回倉庫或移動過時裝置以保護處理地點,以滿足硬體退貨要求。處理退貨會自動更新資產狀態、產生物流記錄,並維護合規性追蹤的固定的稽核追蹤。
| 提供版本:Lightning Experience |
| 提供版本:具備 Agentforce IT Service 的 Enterprise、Performance 及 Unlimited Edition。 |
| 所需的使用者權限 | |
|---|---|
| 處理退貨單: | 「IT 硬體資產管理」權限集和「硬體資產管理 - IT 履行者」權限集授權 |
退貨單會管理單一目的地的整體物流,而退貨單條列項目會追蹤每個個別資產。如果要求包含指派給不同位置的多個裝置,則系統會自動為每個目的地建立個別的訂單。
系統會為要求中指定的每個唯一目的地庫存或廠商產生「退貨單」記錄。每個連結資產記錄的狀態都會更新為「待處理的召回」。「資產活動」記錄會捕捉將資產連結至新「退貨訂單條列項目」的轉換,以供永久追蹤。

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