Asset Reclamation Lifecycle and Best Practices

Service Level Agreement Governance and Escalations

Service Level Agreements (SLAs) monitor key phases of the asset lifecycle:

• Draft Status SLA: Triggers automated reminders through Slack and email notifications if an employee doesn't complete the intake form within the warning threshold. Continued non-compliance escalates the task to the employee's direct manager.
• Transit State SLA: Tracks the physical return journey until stockroom personnel receive the hardware and mark the order status complete.

Operational Best Practices

• HR Integration: Link reclamation workflows to external HR event triggers (such as Workday termination events). This integration creates service requests immediately and preserves employee contact details before network access deactivation.
• Campaign Tracking: Associate bulk reclamation requests with an overarching Campaign tag to turn on dashboard reporting on exit waves.