Finn ut hvordan tjenestenivåavtaler (SLA-er) sporer og eskalerer hardware-returmilepæler på tvers av aktivumets livssyklus. Se gjennom anbefalte fremgangsmåter for integrering av HR-hendelsesutløsere og koding av masseforespørsler for kampanjesporing.
| Tilgjengelig i Lightning Experience |
| Tilgjengelig i Enterprise, Performance og Unlimited Edition med Agentforce IT Service. |
Tjenestenivåavtaler (SLA-er) overvåker viktige faser av aktivumets livssyklus:
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