Manage IT Asset Reclaims

You can:

• Track the complete end-to-end journey of returned IT hardware.
• Route different devices from a single request to specific stockrooms or disposal vendors.
• Maintain an audit trail of every status change to meet compliance requirements.
• Update inventory counts automatically when you receive or retire assets.

• Return Orders and Return Order Line Items
  Track and manage the end-of-life and reclamation journeys for your internal hardware inventory from a centralized app. Return orders give your IT department real-time visibility into incoming devices, automate quantity rollups at target stockrooms, and maintain an accurate audit trail of asset state changes.
• Submit a Device Return or Refresh Request
  Submit a request through the Agentforce Employee Portal to return or refresh your company-issued hardware. This process routes your equipment correctly and updates inventory records.
• Process a Hardware Asset Return
  Fulfill hardware return requests by routing equipment back to stockrooms or moving aging devices to secure disposal sites. Processing a return automatically updates asset statuses, generates logistics records, and maintains an immutable audit trail for compliance tracking.
• Receive Returned Hardware
  Receive serialized hardware at a destination inventory location to complete asset reclamation. Processing incoming returns automatically updates asset lifecycle states, increments inventory counts at the receiving location, and logs an immutable audit trail.
• Process a Hardware Refresh
  Process a hardware refresh by fulfilling a new device and reclaiming the old one in a single workflow. You must fulfill the new device before starting the return.