Request internal IT devices like laptops, monitors, or phones through the self-service portal. This process automatically generates a service request record for the IT fulfillment team to process and distribute your device.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited
Editions with Agentforce IT Service.
Before you request new hardware, make sure that your organization meets these requirements:
Turn on Hardware Asset Management and Agentforce Studio.
Provision and assign the AI Features For Employee Portal Add On license to your account.
User Permissions Needed
To access the portal and raise requests
ITAM for Community Users permission set, ITAM UEL permission set, Agentforce Employee Portal User permission set, Use AI in Employee Portal user permission
From the Agentforce Employee Portal, open the Unified Service Catalog.
Select New Hardware Requests.
Select the type of hardware to order, such as Request New
Laptop.
Enter shipping details and hardware specifications.
Select Submit.
Track the real-time fulfillment status of your request on the My Tickets page.
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