위치:
서비스 수준 협약 추적으로 반품 미리 알림 자동화
자산 복구 및 반품 워크플로는 IT 부서가 오프보딩 또는 장치 새로 고침 주기 동안 사용자가 반품한 하드웨어 항목을 추적하는 데 도움이 됩니다. Salesforce 관리자는 서비스 수준 계약(SLA) 정책 및 다중 채널 알림 템플릿을 구성하여 이메일 전반에서 직원 반품 미리 알림을 자동화할 수 있습니다.
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