Ti trovi qui:
Impostare obiettivi di risoluzione, semplificare l'accettazione dell'hardware e gestire le scadenze di recupero degli asset con le policy sui contratti sui livelli di servizio (SLA) degli ordini di reso.
| Disponibile nelle versioni: Lightning Experience |
| Disponibile in: Enterprise Edition, Performance Edition e Unlimited Edition con Agentforce IT Service. |
Stabilire target di risposta chiari e assegnare regole basate sullo stato dei record creando policy sui contratti sul livello di servizio degli ordini di reso.
Definire i criteri per l'applicazione dei target di risposta e automatizzare l'assegnazione degli SLA in base ai valori dei campi dei record.
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