Stel oplossingsdoelen op, stroomlijn hardware-intake en beheer deadlines voor het terugwinnen van activa met beleid voor servicecontracten (SLA's) voor retourorders.
| Beschikbaar in: Lightning Experience |
| Beschikbaar in: Enterprise, Performance en Unlimited Edition met Agentforce IT Service. |
Stel duidelijke reactiedoelen vast en wijs regels toe op basis van recordstatus door SLA-beleidsvormen voor retourorders te maken.
Definieer criteria voor het toepassen van responsdoelen en automatiseer SLA-toewijzing op basis van recordveldwaarden.
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