Você está aqui:
Defina metas de resolução, simplifique a ingestão de hardware e gerencie prazos de recuperação de ativo com as políticas de Contrato de nível de serviço (SLA) de Pedido de devolução.
| Disponível em: Lightning Experience |
| Disponível em: Edições Enterprise, Performance e Unlimited com o Serviço de TI Agentforce. |
Estabeleça metas de resposta claras e atribua regras com base no status do registro criando políticas de SLA do pedido de devolução.
Defina critérios para aplicar metas de resposta e automatizar a atribuição de SLA com base nos valores de campo de registro.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.