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Установите цели решения, упростите прием оборудования и управляйте сроками восстановления активов с помощью политик соглашения об уровне обслуживания заказа на возврат (SLA).
| Доступно в версиях: Lightning Experience |
| Доступно в версиях: Enterprise, Performance и Unlimited Edition с Agentforce IT Service. |
Установите четкие цели ответа и назначьте правила на основе статуса записи, создав политики SLA заказа на возврат.
Определите критерии для применения целей ответа и автоматизируйте назначение SLA на основе значений полей записи.